blueskyresumesblog

Please Help Us Improve!

Dear reader, I know how busy you are, and if you live in New Hampshire, Iowa or South Carolina, you're probably really tired of surveys, but we are planning for the new year and we would REALLY appreciate your help in making this blog and Career Hub better and more helpful resources for job search help.

We've put together a short survey so you can tell us what information would be most helpful to you. We'll use the results to help develop a new content strategy and to plan new free information site features,

We're not asking for your name or email address, nor are we saving IP addresses, so your answers will be completely confidential.

I do hope you have a few minutes to help us improve our site. Thanks in advance for your help!

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Bad Customer Service Makes Me So Angry

Gah! Bad work makes me angry and bad treatment of other people makes me even more angry. We have a policy at Blue Sky - you'll love your resume and see results, and if not, we'll happily refund your money. I do this because it's the right thing to do, and also because it's good business.

I just took on a client who paid $1,000 to another firm for a resume and cover letter. She wasn't happy with the results (for good reason) and asked for a refund. She was refused. Now no doubt that resume writer will tell me that she had the client sign an agreement upfront and that it clearly states there are to be no refunds. To which I say Pah! Agreement Schmeement. The client didn't get value for money and so you need to give the money back.

This lady is only trusting me because I come highly recommended by a coach she trusts. I am grateful to her for taking the leap and I will make sure that she has no cause to be unhappy with my work, but my blood is boiling at the thought of that $1,000. The resume was rubbish. Either that writer didn't try very hard or she's not very good. Either way my client shouldn't have to pay for shoddy work.

The career marketing profession has a bad rap. Whenever we try to keep money that we don't deserve, we just make it worse for everyone else.