I'm Louise Fletcher. As President of 
Gah! Bad work makes me angry and bad treatment of other people makes me even more angry. We have a policy at Blue Sky - you'll love your resume and see results, and if not, we'll happily refund your money. I do this because it's the right thing to do, and also because it's good business.
I just took on a client who paid $1,000 to another firm for a resume and cover letter. She wasn't happy with the results (for good reason) and asked for a refund. She was refused. Now no doubt that resume writer will tell me that she had the client sign an agreement upfront and that it clearly states there are to be no refunds. To which I say Pah! Agreement Schmeement. The client didn't get value for money and so you need to give the money back.
This lady is only trusting me because I come highly recommended by a coach she trusts. I am grateful to her for taking the leap and I will make sure that she has no cause to be unhappy with my work, but my blood is boiling at the thought of that $1,000. The resume was rubbish. Either that writer didn't try very hard or she's not very good. Either way my client shouldn't have to pay for shoddy work.
The career marketing profession has a bad rap. Whenever we try to keep money that we don't deserve, we just make it worse for everyone else.
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